In
  • Location: San Marcos, Texas |
  • Type: Temp |
  • Job #261964 |

Priority Personnel is currently seeking a Temporary IT Support Analyst, assignment is expected to last till the end of Sept but could be longer.

Pay rate: $18/hour

Work Schedule: Mon-Fri/8am-5pm, with occasional on call work on weekends and after hours. 

What you'll do:

1. Respond to and resolve technical requests/issues submitted by client's departments and personnel:

  • Analyze and provide solutions to customer request over the telephone, walk-ins or at customer/equipment location.
  • Analyze, perform quality assurance testing on, and corrects system hardware or software problems in order to recover full production status and prevent future failures and malfunctions.
  • Monitors Solutions Support Desk telephone, mailbox and service management software
  • Maintain all asset management records related to desktop hardware, software and peripherals.
  • Logs all incoming incidents and completes requests.
  • Use industry best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
  • Contacts and coordinates with vendors regarding the repair of systems under warranty.
  • Escorts vendors and repair contractors.
  • Takes ownership of user service request or incident.
  • Allocates more complex calls to the relevant IT Tier 2/3 support members in a timely manner.
  • Arranges for external technical support when problems cannot be resolved internally
  • Establishes and maintains effective working relationships.
  • Communicates effectively orally and in writing.
  • Participates in the development of technical standards
  • Conducts research regarding computer hardware, software, and/or other related equipment, provides related recommendations, and obtains vendor information.
  • Participates in the various phases of assigned technology projects.
  • Installs, configures, maintains, and analyzes various types of computer hardware and software including desktops, laptops, printers, scanners, peripherals and city owned devices.
  • Assists in installation of vendor system software products and components in order meet IT requirements, per department procedures/processes.
  • Communicates with technical personnel in order to provide technical advice and accomplish assigned work.
  • Provides system security in order to safeguard information in system.
  • Provide end-user training as needed.
  • Contribute to and maintain system standards.

2. Customer Service:

  • Optimize client and internal satisfaction through teamwork and a strong commitment to customer service by:
  • Fostering an atmosphere of collaborative problem-solving to ensure the networks and systems needs of the enterprise strategic plans are met
  • Displaying a strong commitment to customer service
  • Leading wherever possible to facilitate operational improvement
  • Taking timely and decisive action when necessary to ensure that critical activities are accomplished promptly and successfully
  • Maintaining responsiveness
  • Sharing knowledge with peers
  • Builds professional and trusting client relationships.
  • Manages client's expectations.
  • Responds to client communications in a timely manner.
  • Understands the client's needs and desires.
  • Ensures timely delivery of product.
  • Solicits and anticipates client's needs.

3. Other duties as assigned

What we need from you:

  • Technology related certifications desired
  • Experience of 1 year of technical support experience is required.

Why you’ll Love it:

  • Weekly pay
  • Earn while you Learn (online curriculum available at no cost to you)
  • Direct Deposit
  • Medical insurance options
  • 401(k) options

Apply online at prioritypersonnel.com

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