Priority Personnel is seeking a Veterans Affair Specialist for a dept at Texas State University.
Work Schedule: Mon-Fri/8am-5pm
Pay rate: $14/hour
Job Duties:
- Responsible for providing administrative and general clerical support to management/staff within assigned division/department or unit.
- Responsible for processing & certification of military-connected education benefits.
- Assist in training of Veteran Affairs (VA) work study employees.
- Creates and maintains Excel databases for VA and Student Business Services offices.
- Provides general information to students, faculty and staff about VA education benefits and Hazlewood Act benefits.
- Tracking ongoing student benefit eligibility, degree requirements, registration verification, and residency status.
- Provides assistance and information to customers via phone, emails, and in person in a professional and private manner.
- Maintain discretion of student’s personal information per FERPA and VA Privacy Act.
- Maintain professional appearance and provide excellent customer interactions.
- Review and code system and certify coursework for VA payment.
- Oversee and assist with filing and tracking VA student electronic files.
- Able to interact with diverse customer population.
- Additional duties as assigned.
Required Qualifications:
- Previous experience with Microsoft Office, especially Excel.
- Proven experience handling difficult situations or people.
- Proven ability to work and meet strict deadlines.
- Able to work nights and weekends other than normal business hours as needed for special events and deadlines during peak semester periods.
- Able to work in a team and independently.
- Able to multi-task and work with minimal supervision.
- Documented experience communicating effectively both verbally and in writing with varied stakeholders.
- Able to work with customers face to face as well as via phone and email.
Preferred Qualifications:
- Knowledge of VAONCE data system or Hazlewood Reporting.
- Knowledge of Banner data system.
- Previous VA Office experience.
- Previous honorable military service (DD-214 Member 4 required).
- Previous experience in supervision, training, and hiring of employees. Proven excellent customer service with minimum 1-year experience
Apply online at prioritypersonnel.com
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